Introduction

This policy outlines the terms and conditions for refunds, cancellations, and returns for all services offered by Sacred Chants. By using our services, you agree to comply with the terms and conditions set forth in this policy.

Cancellation of Services

1. Cancellation Window:

Customers may cancel their booking up to 72 hours before the scheduled date and time of the service.
If the cancellation is made within this window, customers are eligible for a full refund, excluding any non-refundable processing fees that may apply.

 

2. Non-Cancellable Services:
Services that are scheduled within 72 hours or have already been executed cannot be canceled or refunded.

 

3. Rescheduling:
Customers have the option to reschedule their service up to 72 hours before the scheduled time. Rescheduling requests made less than 72 hours before the scheduled time may not be accommodated.

Refunds

Eligibility for Refunds:
1. Refunds will be issued only if the service is canceled within the specified cancellation window of 72 hours before the scheduled service time.
2. Refunds will not be provided for services that have already been executed or if the customer fails to be present at the scheduled time for offline services.

 

Process of Refunds:

  1. Once a cancellation request is received and approved, Sacred Chants will process a full refund, excluding any applicable non-refundable fees.
  2. Refunds will be processed within 7 to 10 business days from the date of the approved cancellation request.

Exceptions:

  1. No refunds will be issued for services purchased through third-party entities such as distributors or retail partners.
  2. Sacred Chants is not responsible for any damages or loss that occur during the return shipment of any items. It is recommended to use an insured and trackable mail service if applicable.

Return Policy for Products

Eligibility for Returns:

Customers may return products within 7 days of the delivery date for a refund or exchange, provided the items are in their original condition, unused, and with all original packaging and tags intact.

Non-Returnable Items:

Certain items are non-returnable, including: 

  1. Personalized or custom-made items
  2. Perishable goods
  3. Gift cards
  4. Items that have been used, altered, or damaged by the customer

Defective or Damaged Products:

If a product is received defective or damaged, customers must notify Sacred Chants within 3 days of delivery. Photographic evidence of the damage or defect must be provided.

Return Process:

  1. To initiate a return, customers should contact Sacred Chants customer service at info@thesacredchants.com with their order number and reason for return.
  2. Once the return request is approved, customers will receive a return authorization number and instructions on how to return the product.

Shipping and Return Shipping:

  1. Customers are responsible for return shipping costs unless the product was received defective or damaged.
  2. We recommend using an insured and trackable mail service for returning items, as Sacred Chants cannot be held responsible for items that are lost or damaged during return shipping.

Refunds and Processing:

  1. Refunds for products will be processed within 7 to 10 business days after the returned item has been received and inspected by Sacred Chants.
  2. Refunds will be issued to the original payment method used for the purchase.
  3. Shipping fees are non-refundable unless the return is due to a defective or damaged product.

Exchanges:

Exchanges are permitted for items of equal or lesser value, subject to stock availability. Customers should contact Sacred Chants customer service to arrange an exchange.

Limitation of Liability

Our liability for any service booked through Sacred Chants is limited to the service fee paid. We will not be liable for any incidental or consequential damages arising from the use or inability to use our services.

Indemnification

Customers agree to indemnify and hold Sacred Chants, its affiliates, officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, costs, or expenses arising out of or related to the customer’s use of our services.

Governing Law

This Refund, Cancellation, and Return Policy shall be governed by and construed in accordance with the laws of the jurisdiction of New Delhi.

Sacred Chants reserves the right to update or modify this Refund, Cancellation, and Return Policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed of any changes.

Contact Us

If you have any questions or concerns about this Refund, Cancellation, and Return Policy, please contact us at info@thesacredchants.com